Chamber

Customer Service Crusaders

Introduction

Every day we strive to provide an exceptional experience for our visitors, our residents, and our business members alike. A strong positive experience is the best, most cost-effective form of marketing. By focusing on the delivery of customer service, by satisfying our customers, they are much more likely to return to our area. If we are able to consistently satisfy our guests, we build loyalty and repeat business for years to come. No other marketing strategy has that powerful of an effect.

The Customer Service Crusaders Program is a way that we can remain focused on the delivery of positive experiences and see the reward immediately and into the future. Please take a moment to read about this program and get crusading!

View Full Customer Service Program Outline

Purpose:

To provide an incentive for member businesses to reach and maintain "brand" standards with regard to internal and external customer service; to improve the community-wide delivery of services to our customers; to improve the overall visitor's experience; to improve the customer satisfaction rating of our community; to build repeat business and customer loyalty; to improve profitability. (more information)

Summary:

There are 5 "customer service benchmarks" that may be pursued by any/all member businesses. Upon achievement of any benchmark, that business will receive special recognition with their listing on the Chamber of Commerce website, www.lincolnwoodstock.com. Each benchmark has a set of criteria that must be met and maintained to earn and keep their "Gold Leaf". Because the "Gold Leaves" will be visible to the public on the chamber website, each business has the incentive to deliver the best possible customer service. The program is modeled after a traditional "5-Star Rating" system. (more information)